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ÉTUDE DE CAS. Ce cas porte sur la documentation des processus, tout particulièrement les flux physiques.
Ce cas porte sur la documentation des processus, tout particulièrement les flux physiques. Les participants doivent étudier les processus décrits et les contraintes pour par la suite suggérer des améliorations à la façon actuelle de distribuer le courrier dans un immeuble à bureaux. Ils sont amenés à utiliser différents outils d’étude des flux physiques et à déployer une démarche de résolution de problèmes.
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