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ÉTUDE DE CAS. Après un changement de tarification, Les Tennis Métropolitains se retrouvent avec un taux de capacité très élevé, ce qui mécontente les abonnés.
Après un changement de tarification, Les Tennis Métropolitains se retrouvent avec un taux de capacité très élevé, ce qui mécontente les abonnés. Doit-on augmenter la capacité ou gérer la demande de façon à rétablir la satisfaction des joueurs mécontents.
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CASE STUDY. This case is about the management and analysis of a service capacity system in a call centre at a healthcare facility.
CASE STUDY. A newly appointed procurement director receives a phone call from the Director of Public Works requesting Purchase Order numbers so that he can bypass the Procurement Department.
CASE STUDY. This case describes the events that led to a breakthrough in the field of supply chain integration: Flowcasting uses forecasts produced at the store level to replenish the entire supply chain.
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