Business Process Outsourcing and Offshoring: Could Yahluma Compete?

Description

Business Process Outsourcing and Offshoring: Could Yahluma Compete?: Abstract

In January 2009, young entrepreneurs Ayanda Qunu and Thembi Bhayi abandoned their plans to start a fully owned contact centre, Yahluma Solutions Ltd, in Buffalo City in the Eastern Cape, South Africa. Even with the assistance of a financial incentive from the Department of Trade and Industry (DTI) to encourage the establishment of business process outsourcing and offshoring (BPO&O) businesses, they asked themselves:

• Could they have competed globally and locally?
• Was their decision to abandon their plans correct?

Teaching objectives

This case was written to enable learning on the success factors for start-ups operating in a field of strong international competition.