Information Technology at Cirque du Soleil: Looking Back, Moving Forward

Description

Information Technology at Cirque du Soleil: Looking Back, Moving Forward: Abstract

What do information technologies (IT) have to do with running an artistic organization such as Cirque du Soleil? It turns out that they are critical to the success of the organization. The case takes place in 2008, at a time when Cirque had developed an IT infrastructure supporting the entire process value chain, from show creation to production and design, casting, and logistics, needed to run its 17 shows around the world. The case illustrates how IT can support the different processes of firms, even those that are relatively ill-structured and heavily reliant on creativity. It also generates discussion on the notion of IT strategic alignment and brings students to reflect on the challenges associated with sustaining alignment over time.

Additional information

Also available in Spanish.

Teaching notes are available for teachers only. Contact the HEC Montréal Case Centre for more information.