British Midland Flight 92

Description

British Midland Flight 92: Abstract

This two-part case describes the circumstances surrounding a 1989 plane crash in central England. Part A describes what happened in the cockpit as determined by the analysis of the flight data recorder and cockpit voice recorder (black boxes). Part B presents the same events, with added detail, in the form of a comic book depicting the people involved (pilots, passengers, and cabin crew), the physical space they occupied, and their actions and reactions to the unfolding disaster.

Teaching objectives

• Recognize cognitive biases in decision-making situations
• Recognize the role of emotions in decision making
• Understand the pre-conditions for decision making
• Identify the roles and actions of players causing them to make poor decisions
• Recommend ways managers can improve their decision-making ability

Main themes covered

• Human and social dimensions of decision making
• Cognitive biases

Multi-part case

• Part A
• Part B (included when buying a teacher license only)

Other information

Also available in French.

Teaching notes are available to teachers only. Please contact  HEC Montréal Case Centre.