Money Cash Flow Inc.: HR Analytics Applied to Employee Retention and Well-Being Issues

Description

Money Cash Flow Inc.: HR Analytics Applied to Employee Retention and Well-Being Issues: Abstract

This two-part analytical case illustrates the situation of Money Cash Flow Inc., a fast-growing Canadian insurance company, where the human resources management at its Montreal call centre has gradually become a major concern. In view of the many customer complaints and the growing number of employee departures, senior management wants to correct the situation and get the company back on an even keel. A stable and committed workforce is an important factor in the company’s success. Management recognizes that human capital is the main source of its value added and a strategic advantage in its industry.

Multi-part case

• Part A
• Part B: (only available with a Teaching license purchase)

Teaching objectives

• Understand the complexity of an HR analytics study, in a specific business context, and develop a systemic understanding of HR issues (employee retention and well-being)
• Develop the ability to identify and analyze the most relevant information in developing such a study, in terms of both business issues and the related human resources management (HRM) issues
• Become familiar with different statistical tools used in documenting human resources management issues
• Become aware of the importance of measuring HRM results to contribute to thinking and action plans by managers responsible for managing human capital

Main themes covered

• HR analytics
• Employee turnover
• Employee well-being
• Employee motivation
• Quantitative analyses

Concepts and theories related to the case

• Turnover
• Well-being
• Motivation
• Attitudes
• Theory of reasoned action
• Organizational behaviour

Additional information

Also available in French.

Teaching notes are available for teachers only. Contact the HEC Montréal Case Centre for more information.