service à la clientèle
9 résultats affichés
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Flowers4U.co.za: Satisfaction Infraction
50,00 $CASE STUDY. The client was still not satisfied with a solution Quinn had proposed the day before to make up for unmet expectations regarding flowers delivered on Valentines’ Day. He wondered how best to respond.
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The Laudare School: The Quest for Excellence in the Inner-City
50,00 $CASE STUDY. In early January 2013, Adrian Miller, principal of the Laudare School, situated close to the inner-city in the lower-income suburb of Belmont in Johannesburg, was reading through the results of a recent customer satisfaction survey.
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Skoobs: A Bookshop Experience with a Difference
50,00 $CASE STUDY. When Marisa Torrani took a brief moment to relax in one of the elegant armchairs in her book emporium, Skoobs Theatre of Books, she drank in the scene with satisfaction.
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Montecasino: A Bluprint for Success
50,00 $CASE STUDY. In May 2012, Rob Collins, MD of Tsogo Sun Gaming, one of the major players in the South African casino industry, reflected on the success of its star performer, Montecasino.
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Fairway Hotel: Customer Lifetime Value through a Loyalty Programme?
50,00 $CASE STUDY. In July 2015, Stefanie Pietzsch, guest relations and marketing manager of The Fairway Hotel, Spa & Golf Resort, a Johannesburg-based luxury city resort owned by property developer Guvon Investments, considered introducing a loyalty programme to reward her loyal guests.
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Tashas Franchising: Will Service Stand in the Way of Success?
50,00 $CASE STUDY. It was a Saturday morning in April 2009 at Tashas at Atholl Square: the first Tashas that Natasha Sideris had opened, and her flagship store.
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Louis XIV Is in the Building
8,00 $ – 50,00 $CASE STUDY. Isabelle dreamed up an advertising campaign in which she and her team would demonstrate that these values are core to their client service. The question now is how to create a brand image that spotlights this value.
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The RECS Project
8,00 $ – 50,00 $CASE STUDY. The project was aimed at completely restructuring its customer service department as well as the marketing of its insurance products.
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ABC Insurance
8,00 $ – 50,00 $CASE STUDY. Through a complete reorganization of work, she hopes to counter problems related to customer retention and finding new clients.
9 résultats affichés