centre d'appels
4 résultats affichés
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Money Cash Flow Inc.: HR Analytics Applied to Employee Retention and Well-Being Issues
8,00 $ – 50,00 $CASE STUDY. This two-part analytical case illustrates the situation of Money Cash Flow Inc., a fast-growing Canadian insurance company, where the human resources management at its Montreal call centre has gradually become a major concern.
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Hollard: The Office Move
50,00 $CASE STUDY. By April 2009, Hollard Insurance had been in Arcadia, its new building, for a little over three years.
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Yahluma: A Sustainable Business Model?
50,00 $CASE STUDY. In September 2007, Pindiwe Holomisa and Nomaciko Ngoasheng, started Yahluma Solutions Ltd with the intention of building a contact centre in Buffalo City (Eastern Cape), and making use of a Department of Trade and Industry (DTI) incentive to encourage the establishment of business process outsourcing and offshoring (BPO&O) businesses.
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Eastern Medical Faculty Foundation: The Internal Medicine Call Centre Service
8,00 $ – 50,00 $CASE STUDY. This case is about the management and analysis of a service capacity system in a call centre at a healthcare facility.
4 résultats affichés