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CASE STUDY. This case describes the collection network for recovered paint in Quebec and highlights a question being debated by decision makers in the management organization that oversees this network.
This case describes the collection network for recovered paint in Quebec and highlights a question being debated by decision makers in the management organization that oversees this network: Should it purchase its own collection truck or outsource this activity to a specialized firm?
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CASE STUDY. This case is about the management and analysis of a service capacity system in a call centre at a healthcare facility.
CASE STUDY. The implementation of a network for the collection and distribution of used tires in Quebec raises issues related to matching supply and demand and raises problems of reverse logistics.
CASE STUDY. The objective of this case is to learn sketching of process maps, the main drivers of a service delivery system, namely, service capacity network, service delivery channel and information and customization.
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