Balancing the Yin and Yang of Organizational Ambidexterity at XRM Vision: Tug-of-war over Exploration-Exploitation Practices

8,00 $50,00 $

CASE STUDY. The case presents the real-life situation of XRM Vision, an SME IT consulting firm specializing in the design and implementation of CRM solutions.

Clear

To buy a "Teaching License", you must register and be approved by our administration.

Description

Balancing the Yin and Yang of Organizational Ambidexterity at XRM Vision: Tug-of-war over Exploration-Exploitation Practices: Abstract

The case presents the real-life situation of XRM Vision, an SME IT consulting firm specializing in the design and implementation of CRM solutions. Like most SMEs, XRM Vision faces major, sometimes conflicting, management challenges such as which growth strategies to pursue while simultaneously increasing process efficiency and urging employees to identify business opportunities while fostering operational excellence. This case focuses on the challenges and difficulties SME managers face in their struggle to strike a balance between exploiting and exploring.

The case describes the exploitation-exploration tensions faced by XRM Vision’s management since the company’s founding and outlines the strategies and actions/practices it has deployed to navigate the choppy waters between exploitation and exploration..

Teaching objectives

  • Identify and analyze exploitation-exploration tensions faced by organizations.
  • Identify and analyze the decisions, strategies, actions, and/or practices used by XRM Vision to cope with conflicting demands using Lavie et al.’s (2010) modes of balancing.
  • Identify and analyze the tactics used by XRM Vision to cope with conflicting demands using Andriopoulos and Lewis’s (2009) tension management tactics, an alternative framework proposing six categories of tactics.

Additional information

Teachers’ notes are available for university teachers only. Please contact the HEC Montréal Case Centre.

Additional information

Year

Editor

Format

Industry

Institution

Language

License

,

Number of Pages

Teaching Notes

Case centre numbering

Publication

Range of Pages

Size

Product Type

Reviews

There are no reviews yet.

Be the first to review “Balancing the Yin and Yang of Organizational Ambidexterity at XRM Vision: Tug-of-war over Exploration-Exploitation Practices”