service capacity
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GameAccess – Service Delivery System
8,00 $ – 50,00 $CASE STUDY. The objective of this case is to learn sketching of process maps, the main drivers of a service delivery system, namely, service capacity network, service delivery channel and information and customization.
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Eastern Medical Faculty Foundation: The Internal Medicine Call Centre Service
8,00 $ – 50,00 $CASE STUDY. This case is about the management and analysis of a service capacity system in a call centre at a healthcare facility.
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