Yvonne Saini

Flowers4U.co.za: Satisfaction Infraction

CASE STUDY. The client was still not satisfied with a solution Quinn had proposed the day before to make up for unmet expectations regarding flowers delivered on Valentines’ Day. He wondered how best to respond.

LEW Auto: Getting the Wheels Turning

CASE STUDY. The new owner was worried that his business was not growing as he had anticipated that it would. He wanted to identify where the problem lay and what he needed to do to grow the business.

The Washing Powder Wars: Ariel versus Omo

CASE STUDY. On 12 November 2014, Omo, Unilever South Africa’s premium washing powder brand, was facing the biggest challenge yet to its 50-year dominance of the South African washing powder market.

Volkswagen South Africa: VW up! Marketing

CASE STUDY. The purpose of this case is to provide a platform for discussion on the concepts of integrated marketing communication and online advertising including social media.

A Tale of Three Houses

CASE STUDY. The first thing Thandie Dhlomo, sales partner at the Rawson Property Group, did when she arrived home on a chilly Friday evening in July 2016 was pour herself a glass of red wine, kick off her shoes and curl up on her couch.

Verity: In Tune with Viral Marketing

CASE STUDY. Looking across the bay from her home in Hout Bay, Cape Town singer Verity Price (known to her fans as Verity) reflected on how she had not allowed the exclusive South African music industry to prevent her from making and selling her first album.