Sid Cohn

Sid Cohn is a sessional lecturer at Wits Business School, University of the Witwatersrand in Johannesburg, South Africa. Expertise: Service Industry Management

The Laudare School: The Quest for Excellence in the Inner-City

CASE STUDY. In early January 2013, Adrian Miller, principal of the Laudare School, situated close to the inner-city in the lower-income suburb of Belmont in Johannesburg, was reading through the results of a recent customer satisfaction survey.