CASE STUDY. This case describes Pierre Duplessis’ arrival in the position of Secretary-General and Chief Executive Officer of the Canadian Red Cross at the time of a major organizational crisis spanning several years, during which the Red Cross had to answer for its role in Canada’s tainted blood scandal.

ÉTUDE DE CAS. Le cas relate l’arrivée en poste de Pierre Duplessis comme secrétaire général et chef de la direction de la Croix-Rouge canadienne dans un contexte de crise organisationnelle majeure.