Hollard: The Office Move

50,00 $

CASE STUDY. By April 2009, Hollard Insurance had been in Arcadia, its new building, for a little over three years.

Effacer

Pour acheter une License d'enseignement, vous devez vous enregistrer et être approuvé par notre administration.

Description

Hollard: The Office Move: Abstract

By April 2009, Hollard Insurance had been in Arcadia, its new building, for a little over three years. A key motive behind the move had been to draw all Hollard employees together, so as to sustain and reinforce a common culture and facilitate communication across business units. Now, Hollard’s CEO, Nic Kohler, had a few things to consider: had the new building had an impact on Hollard’s culture, and on balance; had this been positive; and should he now move the company’s call centres to a smaller town, where competition for talent would be less intense? This might improve employee retention and better enable the company to invest in its call centre employees. At the same time, it would lower the salary bill. But would it also alienate the call centre employees, who provided a critical interface with Hollard’s customers? If Hollard did decide to move them off-site, what should he do to minimise the potential negative effects of doing this?

Teaching objectives

The purpose of the case is to examine the link between building architecture and social architecture and if and how organisational leaders can use building architecture to impact social architecture (that is culture and the way people interact).

Informations complémentaires

Année

Éditeur

Format

Industrie

Institution

Langue

Licence

Nombre de pages

Notes pédagogiques

Numéro centre de cas

Range de pages

Taille

Product Type

Avis

Il n’y a pas encore d’avis.

Soyez le premier à laisser votre avis sur “Hollard: The Office Move”