Stephanie Townsend

Since completion of her masters degree in journalism at the University of Stellenbosch in 2002, Stephanie has worked as a case writer on a contract basis for the WBS Case Centre. She has written more than 30 case studies covering a broad range of subject areas, among them eNatis; low-cost banking (Capitec and Bank Windhoek); micro insurance; marketing (Harley-Davidson® and New Balance) and the IT and cellular industry (MTN).

LEW Auto: Getting the Wheels Turning

CASE STUDY. The new owner was worried that his business was not growing as he had anticipated that it would. He wanted to identify where the problem lay and what he needed to do to grow the business.

Kalahari.com: Going Places with the Marketplace

CASE STUDY. In February 2010, online retail company kalahari.com, launched the Marketplace, a trading platform aimed at allowing third parties to use the kalahari.com site to sell their goods.

Montecasino: A Bluprint for Success

CASE STUDY. In May 2012, Rob Collins, MD of Tsogo Sun Gaming, one of the major players in the South African casino industry, reflected on the success of its star performer, Montecasino.

Fairway Hotel: Customer Lifetime Value through a Loyalty Programme?

CASE STUDY. In July 2015, Stefanie Pietzsch, guest relations and marketing manager of The Fairway Hotel, Spa & Golf Resort, a Johannesburg-based luxury city resort owned by property developer Guvon Investments, considered introducing a loyalty programme to reward her loyal guests.

Shanduka Black Umbrellas: Giving Impetus to Black Enterprises

CASE STUDY. In September 2016, Seapei Mafoyane, chief executive officer (CEO) of Shanduka Black Umbrellas (SBU), a business incubator targeting emerging black-owned enterprises, was busy writing her annual review for inclusion in SBU’s 2016 annual report.

Volkswagen South Africa: VW up! Marketing

CASE STUDY. The purpose of this case is to provide a platform for discussion on the concepts of integrated marketing communication and online advertising including social media.