Skoobs: A Bookshop Experience with a Difference
CASE STUDY. When Marisa Torrani took a brief moment to relax in one of the elegant armchairs in her book emporium, Skoobs Theatre of Books, she drank in the scene with satisfaction.
Sid Cohn
Sid Cohn is a sessional lecturer at Wits Business School, University of the Witwatersrand in Johannesburg, South Africa.
Expertise: Service Industry Management
The Laudare School: The Quest for Excellence in the Inner-City
CASE STUDY. In early January 2013, Adrian Miller, principal of the Laudare School, situated close to the inner-city in the lower-income suburb of Belmont in Johannesburg, was reading through the results of a recent customer satisfaction survey.
Redhill High School: Free to Build Excellence
CASE STUDY. Mike Russell, principal of the highly academic Redhill High School in the north of Johannesburg, had had a demanding start to his day.
Tashas Franchising: Will Service Stand in the Way of Success?
CASE STUDY. It was a Saturday morning in April 2009 at Tashas at Atholl Square: the first Tashas that Natasha Sideris had opened, and her flagship store.