Supply Contracts at SkiRetail
CASE STUDY. This case allows students to learn about the newsvendor model and supply contracts concepts.
Rajesh Kumar Tyagi
Rajesh Kumar Tyagi est professeur adjoint au service de l'enseignement de la gestion des opérations et de la logistique à HEC Montréal. Il est également responsable de l'option Gestion des opérations et de la production de la M.sc. et membre du Centre d'études et de recherche sur l'Inde, l'Asie du Sud et sa diaspora de l'UQAM.
GameAccess – Service Delivery System
CASE STUDY. The objective of this case is to learn sketching of process maps, the main drivers of a service delivery system, namely, service capacity network, service delivery channel and information and customization.
Eastern Medical Faculty Foundation: The Internal Medicine Call Centre Service
CASE STUDY. This case is about the management and analysis of a service capacity system in a call centre at a healthcare facility.