Nikhil Varma

Nikhil Varma

Nikhil Varma wrote this case study as a logistics and operations student (MBA) at HEC Montréal. He is currently Regional Vice President Canada at World Competition Consultants.

GameAccess – Service Delivery System

CASE STUDY. The objective of this case is to learn sketching of process maps, the main drivers of a service delivery system, namely, service capacity network, service delivery channel and information and customization.